Refund policy

Exchanges

If you receive an incorrect item or if items are missing from your order, please contact HongMall customer service. We will arrange to send the correct items at no additional cost and provide instructions for returning the incorrect items if necessary. 

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If a product you purchased does not meet your expectations, you may return it within this period for a full refund. Customers are responsible for return shipping costs unless the return is due to our error (such as receiving the wrong item or a defective product).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused with tags (re-salable condition), and in its original packaging. Please understand that we might reject your return if it's damaged or lost due to improper packaging. 

Products are NOT eligible for exchange or refund once they are used. 

Damages and Issues

If the product you receive is defective or has functional problems, please contact HongMall customer service at hongmallus@hongmall.com within 30 days of your original receipt. We will process a return/refund after confirming the product problem.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hongmallus@hongmall.com.